Support Services
At Safe New Futures, our support services provide mental health employment support for people whose anxiety, depression or low confidence make it hard to work or find a job. Thus, as a mental health and employment charity based in Southampton, we offer employment support for mental health, supported employment mental health services, and free support services that help you move from feeling stuck in life, not working, to mental health back to work and into meaningful education, training or employment. Click the button to learn more about support at Safe New Futures.
Please remember, if you or someone you know is in immediate danger or experiencing a life-threatening situation, do not hesitate to call 999. Your safety is paramount, and immediate action can provide the urgent care needed.
If you need to talk to someone, please explore the listings below to find the support you need:
- Call NHS Mental Health Crisis support on 111
- Call Samaritans on 116 123
- Text ‘HANTS’ to 85258
- If you’re under 19, you can also call 0800 1111 to talk to Childline. The number will not appear on your phone bill.
Support at Safe New Futures Directory
111 Mental Health Triage Service
NHS 111 Mental Health Triage Service provides advice, support and guidance, 24 hours a day, seven days a week. With the team having a wide range of skills, including on-the-phone brief psychological support and having access to key services. 111 offers organisations that can offer mental health support to people in their time of need.
Samaritans
24-hour helpline offering a safe place to talk.
Shout
Free, confidential, 24/7 text messaging service for anyone who is struggling to cope. Shout is an anonymous service, and the number won’t appear on your phone bill.
Solent Mind Support Line
Solent Mind has a support line for anyone in Hampshire and the Isle of Wight who feels low, anxious and needs someone to talk to.
Weekdays: 9am – 7pm
Weekends – 10am – 2pm
Kooth (11-25 years)
An online counselling and emotional well-being support service providing young people aged 11-25 years with a safe and secure means of accessing support with their emotional health and well-being needs from a professional team of qualified counsellors.
Mental Wellbeing Hampshire
A partnership of organisations working to support good mental health and wellbeing for Hampshire people.
Safe Haven (Basingstoke)
Provides emotional and practical help to individuals experiencing mental health crises from 6pm-10pm. You have the option to talk to one of their staff about how you are feeling, and they will help you to access the right support within calm, safe and confidential surroundings. This can be done in person at the Safe Haven, speak to them over the phone or access the service virtually.
South West Safe Haven (Eastleigh)
Provides emotional and practical help to individuals experiencing mental health crises from 5pm-11pm, 7 days a week. You have the option to talk to one of their staff about how you are feeling, and they will help you to access the right support within calm, safe and confidential surroundings. This can be done in person at the Safe Haven, speak to them over the phone or access the service virtually.
Adults Safe Haven (Havant)
Provides emotional and practical help to individuals experiencing mental health crises from 6pm-10pm. This service helps you talk about your emotions in a safe and confidential environment, either in person or virtually.
The Lighthouse, Shirley and Bitterne
An informal, non-judgemental, out-of-hours mental health service for anyone over the age of 18 who requires short-term support with their mental health. The service runs from 4.30pm to 11.30pm, seven days a week, 365 days a year. It is open to anyone over the age of 18.
Oasis Centre (Farnborough)
Providing a safe and supportive environment for those experiencing, or seeking to prevent, a mental health crisis to everyone over the age of 18.
Aldershot Safe Haven
Provides emotional and practical help to individuals experiencing mental health crises from 6pm-11pm Monday-Friday and 12:30pm-11pm weekends and bank holidays. You have the option to talk to one of our staff about how you are feeling, and they will help you to access the right support within calm, safe and confidential surroundings. Or come in person to the Safe Haven, speak to them over the phone or access the service virtually.
Havant and East Hants Children and Young People’s Safe Haven
Working with 11 to 17 year olds living in Havant, East and South East Hants you can drop in any time with no appointment needed. They are open 5-8pm Tuesdays and Wednesdays and 5-7pm Thursdays all year round, including school holidays.
The Lookout (Winchester)
The Lookout offers short-term supported housing to people in the early stages of a mental health crisis. Accommodation is available for people in need of support for short stays (up to a maximum of 28 days). The service is being run by Sanctuary Supported Living in partnership with Southern Health.
Mind Matters Surrey
Mind Matters Surrey NHS is part of the Surrey and Borders NHS Partnership, the county’s NHS experts in mental healthcare. They provide Talking Therapies to patients registered with a Surrey GP who are aged 17 years plus. Typically, our patients are experiencing stress, worry or low mood, or are struggling with a long-term physical health condition.
Recovery College
The Recovery College offers a wide range of free courses to help people better understand and manage their mental health needs, recover and stay well. This service is open to anyone aged 18+ living in Surrey and Northeast Hampshire. Enrolling in our courses is easy and entirely self-referral.
First Steps to Support
Seeking help early can help lighten the load before things get tough. Contact the free and anonymous First Steps to Support phoneline to talk to one of our friendly and professionally trained NHS advisors, who can support you and guide you to the right services.
Physical Health
Support at Safe New Futures
If you have a concern about a physical health problem out of hours, speak to your GP. They will have their own out-of-hours arrangements to ensure you receive the care and treatment you need.
You can also call 111 for out-of-hours help or get online help at: https://111.nhs.uk/
Call 999 in a medical emergency or if you or someone else is having a heart attack or stroke. Every second counts with these conditions. Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.
Support at Safe New Futures